We ship your orders from various international warehouses (China, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster and more economical. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
We will send you the tracking number of your orders to the email that you filled down when placing your orders. Use this number and input it here. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of our online shop.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
Creating an account (which is free) allows you to store your shipping information, see your order history, and view your product’s warranty information. You can still place orders without any account and receive all the information on your email.
When you click “CHECK OUT” button, in your shopping cart, you will see the information about your order in the right column. You'll see, in the right side also, a section called “Discount” that has a special field for that purpose. Enter your promo code then click the “Apply” button.
If you are shopping on a mobile platform you'll see a discount field at the top, when you reach the payment section.
Bunchzilla has a 30 Day Money Back Guarantee for all orders(excludes any free promotional offers) placed through Bunchzilla.com. Return Policy is 30 days upon of arrival of item(s), determined by carrier's item arrival date. See our Return Policy for more details. Please note we can only accept returns that are unopened and unused and accompanied with a photo of the items.